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‎11-07-2017 01:21 PM

HP Recommended
Product: Color LaserJet Pro M252 dw

How do I erase the memory  in an HP Color LaserJet Pro M252 dw printer when the control panel screen no longer works? The screen is white (blank) and the firmware is likely corrupted so I am unable to perform a reset using the control panel. I would like to ensure that the printer doesn't contain any sensitive information before disposal.  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2017 12:05 PM

HP Recommended

I was hoping for a network option .The other way will be to remove the side cover to gain access to the formatter board.On the board is a battery to keep the setting of the machine.Remove battery and that will clear all data possible and reset machine to factory defaults.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

4 REPLIES 4

‎11-09-2017 10:33 AM

HP Recommended

I am not sure if this printer is a network printer,but if it is Connected on the network you could try and get the machine repaired wia the web interface of the machine.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

‎11-09-2017 11:52 AM

HP Recommended

Thank you for your reply to my question. Appreciated. The printer is under warranty and I have received a replacement from HP. (Great customer service, btw.) I have to return this one but want to ensure it is stripped of personal information before shipping. It is not a network printer. Is there a way I can reset the printer via my computer if the printer's control panel is no longer functioning?

‎11-09-2017 12:05 PM

HP Recommended

I was hoping for a network option .The other way will be to remove the side cover to gain access to the formatter board.On the board is a battery to keep the setting of the machine.Remove battery and that will clear all data possible and reset machine to factory defaults.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

‎11-09-2017 02:53 PM

HP Recommended
@Copier-Pro wrote:

I was hoping for a network option .The other way will be to remove the side cover to gain access to the formatter board.On the board is a battery to keep the setting of the machine.Remove battery and that will clear all data possible and reset machine to factory defaults.Hope this will help.

It does help, yes. HP probably wouldn't be happy if I tinkered with the innards -- and it would likely void the warranty -- but I do appreciate being informed that this is the only other way to reset the printer. Thank you!

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