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HP Recommended
Hp Color Laser Jet Pro MFP M277dw
Microsoft Windows 10 (64-bit)

 When printing any documents at the very top of the page is a huge X & next to it the pic of maybe a printer but to me it looks kinda like r2d2.  These 2 diagrams use up valuable space not to mention paper & make legal docs look very unproffesional.  In the forum a  personlaid down how to correct the issue but if that didn't work I would have to do an NVRAM reset.  this person also said it was confidential on how to do it & after leaving my response he would email me & give me instructions on how to do it but to date I haven't recieved anything.

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Thanks for the confirmation.

 

Please review the posts to award Kudos and select one as the Solution.  This helps improve the community by helping future readers zip ahead to the soltuion that worked for you and gives them confidence open the thread in the first place.


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View solution in original post

8 REPLIES 8
HP Recommended

See the following video on how to Cold Reset the HP LaserJet M277:

https://www.youtube.com/watch?v=Pe0Ar1TyBHY

 

 


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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Factory Reset HP LaserJet M277dw Printer Steps: 1 - Power Down 2 - Power Up 3 - Wait until you see the energy logo 4 - Press and hold the lower right hand portion of the display 5 - You can release when you see "permanent storage init"
HP Recommended

Thanks to the professor his solution as to how to reset the NVRAM seems to have worked...Kudos!

HP Recommended

Thanks for the confirmation.

 

Please review the posts to award Kudos and select one as the Solution.  This helps improve the community by helping future readers zip ahead to the soltuion that worked for you and gives them confidence open the thread in the first place.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

HP Recommended

I'm having the same situation that the "Professor" helped me to correct.  His solution worked over the last week or so but now it has gone back to where when wanting to print anything a large X  along side the outline of a printer appear on top of the page being printed which takes additonal space along with ink & it's very unprofessional when printing legal docs.  Does anyone have a solution to this very purplexing condition?

HP Recommended

Print defects are not related to the NVRAM reset solution provided above.  Additional troubleshooting will be required.

 

Best way to do this is to start a new thread with a copy of the print defect.  Provide the information someone would need to recreate the problem such as the application name, version, OS, and any steps you are using when sending print jobs to the printer.  Also, try printing a report page direct from the control panel of the printer.  This will rule out all software and application configuration issues.  Attach a copy of the print defect on this report if you can recreate the problem here too.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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HP Recommended

Hi, that worked perfectly thanks. Cheers.

HP Recommended

I need the reset instructions, please.  I have tried all of the suggested unplugging, etc., etc.

HP Recommended

@JiminGrandview

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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