How to reset my Laser jet pro MFP M125a printer to its default settings

[ShakeelNawaz]

how to reset my Laser jet pro MFP M125a printer to its dafult settings. Also my printer giving  a dark wide strip in copying and a dark blue strip in scaning plz help me to resolve this issue.

[Riddle_Decipher]

@ShakeelNawaz (Peace be unto you)

Thank you for posting on HP Forums, 

Riddle_Decipher, is at your service (Like a Genie, however, without magic powers) 😉 

As I understand there are stripes on paper while scanning, copying & you need reset instructions,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Are you using genuine HP Ink cartridge/toners?
• Does the printer print fine? or does that have issues similar to scanning and copying?

While you respond to that, here's what you need to do:

To fix the copy/scan quality issues, check this link: Click here for steps to resolve

(Though the header is different, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

And to help you out with the reset instruction,

I'm sending out a Private message with the information you need.

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical)

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[ShakeelNawaz]

Hi,

      Dear my Printer is fine and print 100% fine and best print. My Hp Laser Jet Pro MFP M125a is giving a 0.2 Cm wide vertical line on the right side of the paper only on Copying and shownig this line in blue color when I scan a Document. Kindly Help me to resolve this issue. 

I am using genuine HP Ink cartridge/toners.