09-18-2017 02:25 PM
09-18-2017 07:38 PM
This always due to a mismatch between the size and type of paper the printer thinks is in the paper tray and the size and type of paper which the job is asking for. The best way to solve this issue is to set tray 2 to size any (if allowed and if not to the stanrdare size for your location) and type any. Run a config page from the information menu on the printer and it will tell you what size and type paper the printer thinks is in the tray. Check the driver to make sure the size and especially the type of paper is the same.
09-21-2017 01:18 AM
Please Make Sure The Page Size Setected on The Printer is Same as That you are using and Same as The Media Size That you are Using.
For Example If You are Using A4 Plain Pages
On The Printer, Select The Paper Type as Plain And Paper Size as A4
On The Printer Driver, Select The same settings.
Hope This Helps.
Although I am an HP employee, I am speaking for myself and not for HP.”
09-21-2017 03:40 AM
Thank you for posting your query,
this happens whenver there is a mismatch of tray settings please perform the following settings on the printer driver
do the following settings :
if you are using win
devices and printers
printer auto select : letter
manual feed : not available
tray 1 : letter
tray 2: A4
then printing preferences
paper / quality tab
paper size : A4
paper source : Tray 2
paper type : Plain
and go to set up menu >>system setup >> tray 1 any type any size>>ok
tray 1>>plain and A4
this will fix the issue
Although I am an HP employee, I am speaking for myself and not for HP.
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09-21-2017 04:54 AM