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- HP Community
- Printers
- LaserJet Printing
- I can not install the driver

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03-14-2019
10:04 PM
- last edited on
03-14-2019
10:07 PM
by
Cheron-Z
I am having the same issue, it you can share how to resolve. I can not remove, HP Universal Printing PS (v6.6.0) driver.
Failed to remove driver HP Universal Printing PS (v6.6.0). The specified printer driver is currently in use.
Failed to remove package hpcu215v.inf. Driver package is in use
03-16-2019 11:53 AM
Welcome to the HP Support Community!
- What is the exact model for your printer?
- What is the exact issue you are facing?
- What is the operating system you are using?
- Have you performed all the steps suggested in the thread?
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee
03-16-2019 03:15 PM
- What is the exact issue you are facing?
when trying to dinstall the driver software for the HP Laserjet P1102W,
hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO
it runs appears to progress through the installation, but then nothing happens.
- What is the operating system you are using?
windows 10
- Have you performed all the steps suggested in the thread?
I think so
03-20-2019 12:54 PM
I recommend you root uninstall the printer and then reinstall it.
Here is how it is done.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Download and install the printer software from the below link.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee