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I can print PDFs as usual. I cannot print Word documents

MFP 477
Microsoft Windows 10 (32-bit)

I am using wifi and have been successfully for a very long time.

All of a sudden, I cannot print Word documents. However, I can print PDF documents.

When I click print (on a Word doc), there is no documents pending printing shwoing up.

Quite strange. 

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HP Support Agent
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I can print PDFs as usual. I cannot print Word documents

@Cliffothebear, Welcome to HP Support Community!

 

This seems like an application-specific issue, let us try to isolate the issue. 

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Check if there are any Microsoft updates available. Try to restart the printer and computer and then try printing.

Also, you can try reinstalling the printer drivers-

 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, download and install the full-featured software from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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