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I can print a word or excel document even in color but not a jpg

HP Recommended
HP OfficeJet 3830
Microsoft Windows 10 (64-bit)

I can print a word or excel document even in color but not a jpg. my error message is 0x8007007e.

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HP Support Agent
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@Sudsy248
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer? 
  • Are you not able to print JPG?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Yes I can make copies.  No I can't print a jpg.  Also today I discovered I can't print a pdf file.

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HP Support Agent
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@Sudsy248

Thank you for posting back.

 

 

Let's try this:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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