I can't change the printer back from landscape to portrait

[pattyfinney]

I printed mostly from the portrait setting and changed it once to print on a landscape setting and now it will not return to portrait although I re-set the settings to portrait in all the programs I've used.

[Flower_Bud · Accepted solution]

@pattyfinney

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, you're unable to select portrait settings,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Does this happen while printing from any application?

Have you tried printing from different applications?

Are you able to change other print settings? 

While you respond to that, let's perform a root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Once completed, try printing in portrait mode 🙂

Keep me posted,

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[pattyfinney]

The support you provided was very helpful and my problem is solved. Thank you very much!

[Flower_Bud]

@pattyfinney

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear that issue is resolved,

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂