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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- LaserJet Printing
- I can't print from MS Word, Notepad, or Outlook.

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10-08-2019 11:41 AM
I can't print from an application such as MS Word or Notepad, but I can print a sample page. Nothing appears in the printer queue when I attempt to print something from an application, and there is no error message... I attempted to print the chat session and "let the app change my printing preferences" and received “your printer has experienced an unexpected configuration problem" message.
10-08-2019 11:54 AM
Hi,
Please install any available Windows Update and check, an update to resolve this issue was released just earlier today.
Click Start > Gear icon > Update and Security and then on Check for Updates, install ANY listed update and check.
Please let me know if that helps,
Shlomi
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