I have a new Colour Laser 150nw printer. The test pages it prints are blank

[AdBayliss]

I have a new Colour Laser 150nw printer. The test pages it prints are blank - although a small yellow blotch is visible. The print and scan doctor tells me everything is working correctly.

The driver is new, all of the toner cartriges seem to be working correctly (when I take them out they have colour on the roller.)

[ShlomiL]

HI,

Please make sure all the packing materials been removed as expected:

https://support.hp.com/us-en/product/hp-color-laser-150-printer-series/24494352/document/c06219925

Also, press and hold the Resume button for about 15 seconds until the power LED blinks rapidly, and release. The machine begins printing.

Can you see the internal report printed successfully?

[Valsimot]

There is no action for a user to activate cartridges.

On the printer control panel press and hold the Resume button ( green button) and release it when the Power button starts to blink. That should make a printer to print a configuration page, is that printed normal or blank sheet?

[AdBayliss]

Another blank page.. 2 blank pages..

[AdBayliss]

Thanks - I couldnt find anything that looked like it needed removing.

This test gave more blank pages

[ShlomiL]

Hi,

Please follow the below steps to troubleshoot a print quality problem as you describe, of course, do not try changing any cartridges for a new printer:

https://support.hp.com/gb-en/product/hp-color-laser-150-printer-series/24494352/document/c06216694

If any of the steps does not resolve the problem, I suggest following this link to contact HP Support in your country:

https://support.hp.com/de-de/contact-hp/product/hp-color-laser-150-printer-series/24494352

Shlomi

[AdBayliss]

Well, IVe taken the imaging drum out and put it back - it looks like I will need to send it back to where I bought it

:o(