I have a new Wi-Fi and now my printer is saying it is locked, contact administrator?

[Sad0720]

The features has been locked by your system administrator or the person who set up the printer.   I am the one who set it up but did not lock anything.  

[asmita6658]

Hi @Sad0720

Welcome to the HP Support Community. 

Try these steps to restore the network settings to defaults - 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
3. Touch OK.

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Sad0720]

Hi,

This did not work.  The option is in grey.  There is still a lock sign and the same message.  

Nirsasa

[Sad0720]

Sorry.  

I mistyped my name.  It is Mirsada 

[asmita6658]

@Sad0720

Appreciate you trying the steps.

 I'd suggest you Contact HP in your region regarding this issue, they should be able to help. 

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!