I have an HP Color LaserJet M553. How do I reset and set up a new password on the printer.

[tbeaumont]

I am unable to login to the printer when using the web URL. Tells I am using the wrong account or password. I do not remember ever seting one up. How do I reset and start over....thanks

[Alex-TATS]

Hi @tbeaumont,

You will have to do a "Partial Clean" via the pre-boot menu of the printer. You will lose every configurations though, so I suggest you do save them before.

I hope this helps,

Cheers!

[tbeaumont]

Thanks for the response. I am unable to get beyond the sign in or retrive from device memory. 

[Alex-TATS]

First download the latest firmware in a usb flash drive, just in case.

Then power on your printer and when 1/8 appears on the screen quickly touch the screen.

This way you will get access to the preboot menu.

There, you go to Administration -> Partial Clean and then back to Continue.

Wait a bit and when the printer boots, you will be asked for initial time/date/language etc and then it will be ready without any admin password required.

I hope this helps,

Cheers!

[tbeaumont]

Thank you very much...working now! 

[AbbottF]

I do not have a touch screen. When it gets to 1/8 if I hit the home button or the OK button nothing happens. Any suggestions? 

Thanks

Abbott

[Alex-TATS]

Hi AbbottF,

In your case, which is a keypad and not a touch screen panel, you will have to press the "X" button