-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
If the defects are all one color then likely you have a problem with the cartridge of that color. Remove that cartridge and inspect the green drum in the area that corresponds to the defect. Could be as simple as contamination at an gently wipe off, but in most cases it will be a damaged drum or leaking seal and you will need to replace the cartridge. Depending on how old and how much toner is left in the cartridge, you may be able to get warranty on the cartridge.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
If the defects are all one color then likely you have a problem with the cartridge of that color. Remove that cartridge and inspect the green drum in the area that corresponds to the defect. Could be as simple as contamination at an gently wipe off, but in most cases it will be a damaged drum or leaking seal and you will need to replace the cartridge. Depending on how old and how much toner is left in the cartridge, you may be able to get warranty on the cartridge.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community