I'm getting a 55.1 error message on my printer. What does that mean?

[smiles111]

I know my black toner is getting low.  Does it have something to do with that?

[Flower_Bud · Accepted solution]

@smiles111

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, your printer gives an error message 55.1,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

Are you able to make a copy?

I have a few steps we could try to fix the issue: 

Hard reset: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I will send you a private message to assist you with reset steps. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

[Flower_Bud]

@smiles111

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂