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[Audrius21]

Hello,

Can someone help me to fix my printer problem? I have HP LaserJet Pro MFP M125aHP LaserJet Pro MFP M125a and  after windows 10 update it crashed. I unistalled printer drivers but when i try to intall new drivers I can't because loading until 99 % and error... And when i plugg in printer usb i can use only scanner but it not at printer place. (sorry for bad english 😞 ...)

Thanks for helpThis errorWhen plugg in usb

[Dragon-Fur]

@Audrius21

Maybe this will help...

You want to remove the exisiting software and all the "extra" bits" so the new installation can complete.

Try / Consider:

Your Printer Software:

HP LaserJet Pro MFP M125/126 Series Full Software and Drivers

Relevant Thread Contributed by @ShlomiL

  My HP ENVY 4500 printer driver is not available

Paraphrased solution
• Open the Control Panel > Programs and Features, Uninstall the printer, After the uninstall completes, Restart
• Start the installation
If the printer balks at the network step during installation of the printer software,
• Cancel the installation – leave install window open
• Open the Device Manager and delete / remove the printer and any “unknown device” from relevant categories, leave the Device Manager open
• Retry the installation

Details solution
Try following these steps and check if that may make any difference:

1. Open the Control Panel > Programs and Features, Uninstall the printer software.
    a) After the software is uninstalled, Restart the computer and log in.
2. Control Panel > icon view > Devices and Printers > Remove /Delete instances of the printer
3. While the software tries to install > Right-Click the Start Menu (Windows) icon > select Device Manager
    a) Expand category 'Printers'
    b) Delete any listed instance(s) of your printer model or Unknown Device: Right-Click and select Uninstall
    c) Expand category ‘Imaging Devices’
    d) Delete any listed instance(s) of your printer model or Unknown Device: Right-Click and select Uninstall
    e) Leave the Device Manager open

4. Open the printer software and select Connect a New Printer
    a) For Wired Connection: Select Wired Network, select printer, click Next
    b) For Wireless Connection: Select Wireless, select printer, click Next

5. On the Printer installation screen:
    a) Click Cancel to stop the installation
    b) Allow 20-30 seconds to cancel the installation and return to the “connection type” screen.
    c) Repeat the steps again to select your printer and complete the network installation

6. If the installation hangs
    a) Repeat at Step 3, this time expanding and removing the printer from Device Manager > WSD Print Provider
    b) Continue the installation

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP LaserJet Pro MFP M125a

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