Incompatible toner 202X (CF501X) for HP Colour Laserjet M254dw - Region limitation

[Calamaio]

I just moved from Europe to Australia and took my HP Colour Laserjet M254dw (T6B60A) with me.

Now I'm facing the problem that the recommended original HP Toners 202A or X (cyan, magenta, yellow) are not being compatible with that printer.

I found somewhere a notice that it is due to world regional differences for supplying HP toners across the globe. In Europe I used to order 203A or X cartridges and they worked perfectly. Here in Australia I only can order 202A or X and they give me an error on the printers touchscreen: "Incompatible cyan cartridge", even though they are the recommend ones here in Australia.

I got in tel. contact with HP Printer Support in Australia, but they couldn't help me on this issue.They said, that my printer model is not able to get a regional reset via firmware. They recommend to replace the printer which is only 1 1/2 year old which isn't acceptable at all for me.

[ALS-77]

change regional settings hp printer

Phone HP customer service on the relevant contact number for your region.
Ask for the steps to re-regionalise your printer. ...
Give them the requested details and they'll provide a special code to enter in your printer settings. ...

[Calamaio]

Thanks for your answer  ALS-77,

but I already called them, as you can see in my original post.

I had the feeling they can't help me and trying to sell me a new model.

[ShlomiL · Accepted solution]

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Shlomi

[Calamaio]

Thank you Shlomil,

This does the trick.

It is a NVRAM reset, done by rebooting the printer and some Touchpad fiddeling.

I don't understand why this isn't mentioned anywhere in the documentation.