Installation keeps on failing

[jmehta]

I have been trying to install the drivers. The installation starts and once the printer is connected through USB port, it shows, device detected and then it seems like the system hangs up. The installation goes on for 15 minutes and it fails. After multiple attempts, i have been unable to gather the reason. Please guide

[Riddle_Decipher · Accepted solution]

@jmehta

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the installation continues to fail,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you use the driver CD that came with the printer or the website to download the drivers?

When was the last time it worked or is this the first time you are installing the printer?

While you respond to that, here's a few things you can try:

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then install the drivers from the HP website: Click here

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck.