Installed new cartridge, as prompted, but it still says "Install Black Cartridge"

[ZigSprints]

Stopped printing, displayed "Install black cartridge". Installed new cartridge but the prompt remains and it does not print. It is not a counterfeit. 

[sandytechy20]

@ZigSprints

Welcome to HP forums, I see that you are getting "install black cartridge" error.

Check for packing materials and paper.

1. Turn off the printer.

2. Disconnect the power cord from the printer.

   Figure : Disconnecting the power cord

   

3. Open the toner cartridge door.

   Figure : Opening the toner cartridge door

   

4. Look for and remove any packing material such as cardboard, tape, or paper debris.

   Figure : Example of removing packing material

   

5. Remove the toner cartridge.

   Figure : Removing toner cartridge

   

6. Look for and remove any additional packing material or paper debris inside the toner cartridge area.

7. Check for and remove the orange tab on the toner cartridge.

   Figure : Removing the orange tab

   

8. Check for and remove the protective sealing tape on the toner cartridge.

   To remove the protective sealing tape, pull the tab away from the toner cartridge, and then discard.

      CAUTION: 

   If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

   Figure : Removing the protective sealing tape

   

9. Gently rock the toner cartridge from front to back to make sure the toner is distributed evenly.

   Figure : Rocking the toner cartridge

   

10. Insert the toner cartridge into the printer, and then close the toner cartridge door.

    Figure : Inserting the toner cartridge

    

11. Reconnect the power cord, and then turn on the printer.

Clean the electric contacts on the toner cartridge.

1. Open the toner cartridge access door.

2. Remove the toner cartridge from its slot.

3. Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

   NOTE: 

   Coffee filters work well.

   Figure : E-label on a toner cartridge

   

4. Insert the toner cartridge into its slot, and then close the toner cartridge access door.

Reset the printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.