Instant Ink

[SpringerSaint]

Bought my printer in summer and opted for the instant ink free printing just to get up and running (realise now that means I can't activate my 3 months free). I received my first set of cartridges from instant ink months ago and I have just inserted the colour one and updated my account to the 50 pages for £1.99 instant ink option. Should I have used my 15 "free" pages allocation before I changed my subscription or will I now get the 15 pages that I had when these cartridges were issued plus the 50 pages for my new subscription ? 

I think I know the answer and I've probably screwed up 

[Jeet_singh]

@SpringerSaint,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having concern with your HP Instant ink program. No worries, I'll be glad to assist you.

As this is to do with Instant ink program, I would need to know few details regarding your Instant ink account to help you with this issue.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[JillSa]

@SpringerSaint

The plan you have chosen at the end of your billing cycle is what you will be billed for.

So if your billing cycle runs from Dec 15 to Jan 14 and you were on the 15 page plan on Dec 20 and then on Dec 21st you upgraded to the 50 page plan then you will get only the 50 pages for that billing cycle on Jan 15th.  They are not additive, so you swapped your 15 page plan for the 50 page plan.

Hope that helps.