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HP Recommended
Microsoft Windows 10 (64-bit)

Can no longer print with unsupported printer. Is there a fix?

1 REPLY 1
HP Recommended

Hi! @ML9600, Welcome to HP forums.

 

I understand you would like to know if you can use the Deskjet 9600 with windows 10.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

I have checked the records and found that the printer is not supported or compatible with windows 10.

 

Refer this article to know more information about Windows 10 compatible printers. Click Here

 

However, you can try installing the windows built-in drivers and check if it helps.

 

After the uninstallation install Deskjet 990c drivers for Devices and Printers on your PC and check if it helps.

 

Install the built-in print driver over a wireless or wired (Ethernet) network connection on a computer with Windows 10 or Windows 8.
Search Windows for devices, and then click Devices and Printers in the list of results.
Click Add a printer.
Select printer is not in the list, continue to the next step.
Click Next.
Select the port to be used by your printer, such as 'USB001' for a USB connected printer, and then click Next.
Click Windows Update, and then wait for the print drivers to update.
Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane select Deskjet 990C driver and click next to install the printer driver.

 

 

Hope this answers your query!
Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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A4Apollo
I am an HP Employee

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