Is web services an option (or what is my printer email address) on the LaserJet m15W?

[ACraigL]

Hi,

I've been trying to get my printer's email address all morning, and all help documents keep referring me to the embedded web server to enable web services. Unfortunately, my printer does not seem to have that tab, so I can't enable it. Is there another way to access it? I have put on the latest firmware but the UI remains the same.

Any suggestions how to obtain my printer's email address? Thanks!

[Dragon-Fur]

@ACraigL 

If this is your printer:

HP LaserJet Pro M15w Printer

Product introduced mid 2018

I cannot find indication that the printer supports ePrint  / web services.

Can you tell us what information you are using for reference?

References

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - List of printers and supported applications

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

See mobile options >>

Open section HP Laserjet Printers

Search for HP LaserJet pro m15w

Product Specifications for the HP LaserJet Pro M15w Printer (W2G51A)

Mobile printing capability

Mobile printing services	Apple AirPrint; Google Cloud Print 2.0; Mopria-certified; Wi-Fi Direct, HP Smart App
Mobile printing compatibility note	Apple AirPrint -Mobile device must have AirPrint. Wireless operations are compatible with 2.4 GHz operations only. Learn more at hp.com/go/mobileprinting. Google Cloud Print 2.0- Requires Google Cloud Print registration and Google account. Wireless operations are compatible with 2.4 GHz operations only. Learn more at hp.com/go/mobileprinting.

User Manual

HP LaserJet Pro M14-M17 - User Guide

Printer Specifications . Page 7

What the printer can do - documents and assistance

How to 

Select Topic: Print

Select Subtopic:  Print Apps, ePrint or Mobile Printing

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 HP LaserJet Pro M15w Printer

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We are a world community of volunteers dedicated to supporting HP technology

[ACraigL]

Thanks for the detailed response. This is what made me think it.

[link removed as it was not an official HP site]

[Dragon-Fur · Accepted solution]

@ACraigL 

Yeah - that is not an HP site.

I will ask the link be removed from your post - or you can edit the post and remove it yourself.  Thanks!

It is a look alike - one of the many on the net that take the name 123 and then change the address "just a little bit" to fool people.

Don't call them, by the way.

For those reading:

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

The official HP 123 site is not a website where odd chat boxes pop up on the screen and someone tries to offer you "Services" if you would just give out your credit card and information. Not.

The "Real Deal"

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Beware of Fake 123 printer sites

• There are several “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

• Notice the website address – the real HP site does not contain any extra verbiage.  For example, there is no “setup” or other extra bits in the address.

• HP websites are the only websites allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Example:  “© Copyright <year> HP Development Company, L.P.”

• If you are asked for money to correct "issues" on your computer OR if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information! 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

Excerpted

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology