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I have performed a cold reset and then upgraded the firmware for a HP LaserJet flow MFP M525 (CF118A) version 4.10 (FutureSmart 4). After the firmware upgrade, when I try to access Contacts from the Scan/Digital Send Page to configure LDAP, I get a “An unexpected error occurred. We apologize for the inconvenience. Please try again”. I have tried rebooting the printer but does not resolve the issue. Is this a bug in the firmware?
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Not a bug in the firmware unless it only affects the 525. My 577 does not throw any error when I try to access the contacts page and happily offers the LDAP options, however I do not have an LDAP server on my current network.
You state that you performed a cold reset. Did you format the harddrive through the preboot menu when you performed the cold reset? If not, I would try that as a first option. There are sometimes issues upgrading from older version to newer ones if you do not format the drive.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Not a bug in the firmware unless it only affects the 525. My 577 does not throw any error when I try to access the contacts page and happily offers the LDAP options, however I do not have an LDAP server on my current network.
You state that you performed a cold reset. Did you format the harddrive through the preboot menu when you performed the cold reset? If not, I would try that as a first option. There are sometimes issues upgrading from older version to newer ones if you do not format the drive.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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