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HP Recommended
HP LaserJet 100 Color MFP M175
Microsoft Windows 10 (64-bit)

Good Day! 

         I have my printer which is an HP LaserJet 100 Color MFP M175a and lately I'm having a problem on installing the driver. A few days before, I installed my printer "successfully" but I have to disable a User Account Control due to Windows blocking the installer of my printer ( I currently have Windows 10 on my PC). So I managed to install the printer. The next day, the moment I booted up my PC, the printer's uninstaller automatically opened and uninstalled my printer and asked to reboot my PC. Afterwhich, I decided to install it again, when the installer is launching, it automatically goes to the uninstaller and uninstalls the printer all over again though it has been uninstalled and asks for a reboot again. Now I'm currently having a hard time because it wont install again, it just keep on uninstalling even though my printer is not installed. I hope this can be resolved as soon as possible for I have a lot of things to print. I trust in you Thanks! 

 

 

P.S. My first install gave me a Windows Printer Test Page hope this can help:

 

Printer Properties:

 

 Submitted Time       :            9:03:30 PM
 Date                              :            3/25/2017
 User Name                 :             **********
 Computer Name      :             **********
 Printer Name            :             HP LaserJet 100 Color MFP M175 PCL6
 Printer Model            :             HP LaserJet 100 Color MFP M175 PCL6
 Color Support            :              Yes
 Port Name(s)             :             USB002
 Data Format              :              RAW
 Printer Share Name:
 Print Processor        :             hpcpp108
 OS Environment       :             Windows x64

Printer Driver Properties:

 

 Driver Name             :              HP LaserJet 100 Color MFP M175 PCL6
 Driver Type               :              Type 3 - User Mode
 Driver Version         :               61.108.9.10073

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@RAY_1104

 

Hello;

Allow me to welcome you to the HP forums!


If you're using the default software that Microsoft installs in Win10 for HP printers/scanners, that is likely the problem.

I have several HP printers/scanners and NONE of them work properly in Win10 with the default software.

I've installed several printers under Win10 and what worked in ALL cases was the following:
1) Remove any drivers that MS installed for the printer
2) Remove any software that MS installed for the printer
3) Go to the HP website for the printer and download the Win10 Full Feature Software
4) Turn off the printer
5) Install the HP software but do not turn on the printer until prompted to find or connect it.
6) Finish installing the software
7) Reboot the PC

Here's the link to the HP page for your printer:  http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-100-color-MFP-M175/4208157

If Win10 does now show when you open that page, click CHANGE and select Windows 10 from the pulldown.

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

@RAY_1104

 

Hello;

Allow me to welcome you to the HP forums!


If you're using the default software that Microsoft installs in Win10 for HP printers/scanners, that is likely the problem.

I have several HP printers/scanners and NONE of them work properly in Win10 with the default software.

I've installed several printers under Win10 and what worked in ALL cases was the following:
1) Remove any drivers that MS installed for the printer
2) Remove any software that MS installed for the printer
3) Go to the HP website for the printer and download the Win10 Full Feature Software
4) Turn off the printer
5) Install the HP software but do not turn on the printer until prompted to find or connect it.
6) Finish installing the software
7) Reboot the PC

Here's the link to the HP page for your printer:  http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-100-color-MFP-M175/4208157

If Win10 does now show when you open that page, click CHANGE and select Windows 10 from the pulldown.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.