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- HP Community
- Printers
- LaserJet Printing
- It wont Install Keeps Uninstalling itself

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03-27-2017 04:51 AM
Good Day!
I have my printer which is an HP LaserJet 100 Color MFP M175a and lately I'm having a problem on installing the driver. A few days before, I installed my printer "successfully" but I have to disable a User Account Control due to Windows blocking the installer of my printer ( I currently have Windows 10 on my PC). So I managed to install the printer. The next day, the moment I booted up my PC, the printer's uninstaller automatically opened and uninstalled my printer and asked to reboot my PC. Afterwhich, I decided to install it again, when the installer is launching, it automatically goes to the uninstaller and uninstalls the printer all over again though it has been uninstalled and asks for a reboot again. Now I'm currently having a hard time because it wont install again, it just keep on uninstalling even though my printer is not installed. I hope this can be resolved as soon as possible for I have a lot of things to print. I trust in you Thanks!
P.S. My first install gave me a Windows Printer Test Page hope this can help:
Printer Properties:
Submitted Time : 9:03:30 PM
Date : 3/25/2017
User Name : **********
Computer Name : **********
Printer Name : HP LaserJet 100 Color MFP M175 PCL6
Printer Model : HP LaserJet 100 Color MFP M175 PCL6
Color Support : Yes
Port Name(s) : USB002
Data Format : RAW
Printer Share Name:
Print Processor : hpcpp108
OS Environment : Windows x64
Printer Driver Properties:
Driver Name : HP LaserJet 100 Color MFP M175 PCL6
Driver Type : Type 3 - User Mode
Driver Version : 61.108.9.10073
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Accepted Solutions
03-27-2017 06:40 AM
Hello;
Allow me to welcome you to the HP forums!
If you're using the default software that Microsoft installs in Win10 for HP printers/scanners, that is likely the problem.
I have several HP printers/scanners and NONE of them work properly in Win10 with the default software.
I've installed several printers under Win10 and what worked in ALL cases was the following:
1) Remove any drivers that MS installed for the printer
2) Remove any software that MS installed for the printer
3) Go to the HP website for the printer and download the Win10 Full Feature Software
4) Turn off the printer
5) Install the HP software but do not turn on the printer until prompted to find or connect it.
6) Finish installing the software
7) Reboot the PC
Here's the link to the HP page for your printer: http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-100-color-MFP-M175/4208157
If Win10 does now show when you open that page, click CHANGE and select Windows 10 from the pulldown.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
03-27-2017 06:40 AM
Hello;
Allow me to welcome you to the HP forums!
If you're using the default software that Microsoft installs in Win10 for HP printers/scanners, that is likely the problem.
I have several HP printers/scanners and NONE of them work properly in Win10 with the default software.
I've installed several printers under Win10 and what worked in ALL cases was the following:
1) Remove any drivers that MS installed for the printer
2) Remove any software that MS installed for the printer
3) Go to the HP website for the printer and download the Win10 Full Feature Software
4) Turn off the printer
5) Install the HP software but do not turn on the printer until prompted to find or connect it.
6) Finish installing the software
7) Reboot the PC
Here's the link to the HP page for your printer: http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-100-color-MFP-M175/4208157
If Win10 does now show when you open that page, click CHANGE and select Windows 10 from the pulldown.
Good Luck
I am a volunteer and I do not work for, nor represent, HP