Jam in Output Bin

[LynnFree]

I inserted a new cartridge of toner, and got an error message (it may have been 709, but I'm not sure). The display screen says there is a jam in the output bin. I have opened & closed the door, and there is no paper there. I've powered off, left it for a few days, came back, turned it on, replaced the toner, and it still says there's a jam in the output bin.

[SHThompson]

When the paper feeds into the output bin it raises some fingers up and then they fall back down and if those fingers stick up you may have a false jam.

[LynnFree · Accepted solution]

Actually, the cause was with the new cartridge. There was a black paper that I should have pulled out, covering the roller. It came off inside the back door, so I couldn't see it when I opened the door. The support pages helped me figure out how to pull out the toner and access the fuser, and the paper was lying there.

[DirkWeed]

Picture or instructions? Mine did same thing