Keep getting a White Screen on my HP Color Laserjet Pro MFP M281fdw

[Madfireman]

Every now and then when i come back to my computer to use it I notice the printer has gone to an all white screen and the computer states the printer is offline. I tried the hard reboot once and it worked.  The second time it didn't.  Why is this continually happening and what can be done about it?

[KrazyToad]

@Madfireman

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

Let's start with a Printer Reset and restart your Router as well

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Next download and run the HP Print And Scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Also update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-m280-m281-multifun...

Keep me posted how it goes 👍

If the issue persists, we have other steps we could try 

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[sashagon]

Hey - 

Your link doesn't work and I am having the same probelm. White screen keeps showing up/ 

[atharva_gp]

@sashagon,

Thanks for reaching out to the HP Support community!

• What is the model of your printer?
• Is the printer connected using WiFi? Or is it using Ethernet or USB cable?

Please try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.

Step 2: Update Printer Firmware

• Refer to this link and update the printer firmware

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.