-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- LaserJet Printing
- Keep getting unauthorized password when trying to connect

Create an account on the HP Community to personalize your profile and ask a question
06-03-2020 10:36 AM
Printer was fine last night. This morning I got error msg "printer not authenticated". Auto re connect is on in WIFI...have tried shutting off and on, etc.
Solved! Go to Solution.
Accepted Solutions
06-09-2020 06:53 PM
Welcome to HP support community.
Restore Network Settings:
With the printer on and in a ready state, go to the printer control panel and touch Wireless or the Wireless icon. - Touch Settings, and then touch Restore Network Defaults or Restore Network Settings. - If prompted, touch Yes to confirm that you want to restore the default settings.
Connect the printer using Wireless Setup Wizard
1. From the printer control panel, touch ( Wireless ).
2. Touch ( Settings ).
3. Touch Wireless Setup Wizard.
4. Follow the display instructions to complete the setup.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
06-09-2020 06:53 PM
Welcome to HP support community.
Restore Network Settings:
With the printer on and in a ready state, go to the printer control panel and touch Wireless or the Wireless icon. - Touch Settings, and then touch Restore Network Defaults or Restore Network Settings. - If prompted, touch Yes to confirm that you want to restore the default settings.
Connect the printer using Wireless Setup Wizard
1. From the printer control panel, touch ( Wireless ).
2. Touch ( Settings ).
3. Touch Wireless Setup Wizard.
4. Follow the display instructions to complete the setup.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee