LED indication no display. Blinking green amber light.

[mohdnor2511]

On power up printer, amber and green LED blinking. LED displays no indication. Tried to reset power and upgrade firmware. Still no good.

[DavidSMP · Accepted solution]

Hi @mohdnor2511,

Good Day. A warm welcome to the HP community. I reviewed the case regarding the printer not working with no display on the panel. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a recent power surge or outage?
   
• For a start, please perform all the relevant steps from this link: http://hp.care/2uoOFAO and check if the issue gets resolved.
• If it continues then the printer does have a hardware issue and needs to be replaced by contacting HP phone support.
• HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP
• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[mohdnor2511]

Thanks for the assistance.
My M176n printer had hardware issues and has been replaced free of charge by HP with the upgrade version (M177FW).
I am very happy now.

[DavidSMP]

Hi @mohdnor2511,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂