• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎08-01-2019 06:47 AM

HP Recommended
Product: HP LaserJet Enterprise M608n
Printer stop with Error 99.33.73 After fixing this error I needed to download a new firmware. Downloaded the latest firmware from the site https://support.hp.com/ru-ru/drivers/selfservice/hp-laserjet-enterprise-m608-series/9364923/model/93.... I download it to the printer then the printer after switching on turn off the network card. Why so?
5 REPLIES 5

‎08-01-2019 06:52 AM

HP Recommended

Return to the preboot menu and check the startup options in the administration menu as the option to disable the network card is likely there and might have gotten set to off. Turn it back on.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎08-01-2019 07:13 AM

HP Recommended
DHCP is installed by default in the preload menu. Network adapter to obtain IP address. Answer for ping. But after closing the preboot menu after 5-6 seconds, the printer turns off the network card

‎08-01-2019 07:19 AM

HP Recommended
Maybe ljM607_608_609_fs4.8_fw_2408067_049153.zip firmware for M608, but not for M608n?

‎08-01-2019 07:24 AM

HP Recommended
Same with https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-enterprise-m608-series/9364923.

‎08-01-2019 10:10 AM

HP Recommended

There is one firmware for all 607/8/9 series printers. Does not make a difference.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.