Laser Jet M102W - lost password

[jwdicki]

Hello, I lost the username/password for my printer and cannot get in to reconfigure. I need instructions for NVRAM reset, please.

[Mans]

@jwdicki 

Hello,

Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.

1. Turn the product off. Disconnect the power cable from the product for 30 seconds and then reconnect.
2. Turn the product on while you press and hold the Resume/Cancel button () for 10-20 seconds. The Attention light () turns on.
3. Release the Resume/Cancel button (). The Attention () and Ready () lights cycle while the product restores factory defaults.

Source: https://support.hp.com/us-en/document/c02471640.

Do not hesitate to contact us in case of need.

Best regards,

[jwdicki]

Thank you for the suggestion. It cycled as you suggested, but then brought up the password screen again when I reconnected 😞  Will need to do a full nvram reset so that password clears out.  any suggestions?

[Mans · Accepted solution]

@jwdicki 

Thanks for your return,

I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. 
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

Afterwards I invite you to come back here.

If this answer allows you to solve the problem, please close the subject by clicking on Accept as solution at the bottom of this message..

I remain at your disposal in case of need.

Best regards,