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Can be a failed cartridge, pull the cartridge and examine the the blue/green drum unit. If it is not clean then you likely have toner leaking out. If the fuser is the problem then the smears tend to be composed of loose toner that is not well bonded to the page. Can be caused by something like a label stuck to the fuser or a tear in the Teflon cover of the hot roller. Post a sample if you need more assistance and if the there are repetitive evenly spaced marks on the page, measure and post the separation.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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That is a fuser problem, do you print labels by any chance, because it could be some label stuck.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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