Laser Jet m139w

[paul_faraianu]

Hi

  so I have MFP M139w and a few days ago I lost power and now I cannot get the printer to print.

   I unplugged it overnight reinstalled the app and driver on my laptop and same thing the ! point blinks yellow.

 

not sure how to go about to fixing this. I didn’t disabled the anti virus or the firewall 

thank you

[Jerry_57]

Hi @paul_faraianu,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP Laser MFP M139w is blinking a yellow exclamation point typically means the printer is in an error state (like a false paper jam or connection failure) after the power outage.

Follow these specific steps to get your HP LaserJet MFP M139w back online:
 

1. Plug Directly into the Wall & Perform a Power Reset

Surge protectors can trap printers in error loops after power fluctuations.
 

• Unplug the printer's power cord directly from the wall outlet.
   
• Press and hold the physical power button on the printer for 15 seconds to drain any residual power.
   
• Wait about 30 seconds, then plug it directly back into a working wall outlet.

2. Use the HP App's Fix Tool:

Use the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site (available for Windows and Mac) to resolve stuck states.
 

• Open the app, select your printer, and click on Printer Settings.
   
• Click on the Diagnose & Fix tool. This utility is designed to automatically clear jammed paper sensors and reset offline connectivity errors.

3. Factory Reset the Printer (if the light keeps blinking):

If the app doesn't clear the yellow exclamation point, you can perform a hard reset using the control panel:
 

• Turn off the printer and unplug the power cord.
   
• Wait 30 seconds, then plug the power cord back in.
   
• Press and hold the Up and Cancel buttons at the same time.
   
• While still holding those buttons, press the Power button to turn the printer on.
   
• Release all buttons when a message displaying "nv" appears on the control panel. The printer will automatically restart.

I hope this will help.

 

Take care and have a good day.