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HP Recommended
macOS Catalina 10.15
Other

Hi guys, 

 

Could you help me to resolve issue with 01 Error. 

When I switch on the printer I don't see any of issues, however, after sending document to printer I have 01 Error. 

What I have done 

Changed tonel on new one. 

Checked paper location - nothing wrong with this 

Cleaned the printer on behind side. 

Downloaded new drivers for the printer 

 

What I can do yet?

Many tanks for help 

1 REPLY 1
HP Recommended

@HunterN, Welcome to the HP Support Community!

 

What is the complete error message/code that you get?

Have you tried making a standalone copy and check if the error persists?

 

Let us try these steps: 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Check if the print job gets stuck in the print queue

Go to system preferences > printers and scanners > open print queue.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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