Laser MFP M28w Printer won’t connect to new internet source

[LUrb]

The printer wifi is set to prior wifi and cannot be overridden as we do not know the password. All attempts to fix from phone/computer and redo the setup get stalled as the wifi selection defaults to the last settings not the new wifi. Unsure how to do a factory reset as the model does not have a screen to view on the front just 6 buttons. 

[Kumar0307]

Hi @LUrb

Welcome to the HP Support Community. I'd be happy to assist you.

To restore the network defaults to factory settings,

Press the wireless button over 20seconds, until the wireless LED button, attention LED and the power button LED start blinking, then release the wireless button. Before restoring the network setting, click the 'X' button or any other button to wake up the printer first.

Kindly refer to this document to know how to connect the printer to a new wireless network.

Hope this helps! Keep me posted. 

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