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‎08-27-2019 10:18 AM

HP Recommended
Product: Printer M252DW
Operating System: Microsoft Windows 10 (64-bit)

Since a few days, the paper stucks after leaving the paper-tray. When I print one page: no problem. When I print more pages at once, the paper stucks at the second page. I tried with new paper, but no success. Any other suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2019 01:26 PM

HP Recommended

I looked at the settings and in some cases I saw the same printer twice. After remove and reinstall, I could print some pages without problem. To follow up and see if the problem reoccurs.

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2 REPLIES 2

‎08-27-2019 11:59 AM

HP Recommended

Check the paper settings and ensure that it shows the correct paper loaded in the tray. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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‎08-27-2019 01:26 PM

HP Recommended

I looked at the settings and in some cases I saw the same printer twice. After remove and reinstall, I could print some pages without problem. To follow up and see if the problem reoccurs.

Was this reply helpful? Yes No
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