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‎04-29-2020 11:34 PM

HP Recommended
Product: LaserJet 1015
Operating System: Microsoft Windows 7 (64-bit)

My LaserJet 1015 feeds an additional sheet after every print job which then stops half way and brings up the fault light. After forcing the sheet out of the printer, everything returns to normal. My OS is Windows 7  PRO, 64bit, and I have not made any changes to the system at all. I was unable to use the automated trouble shooter, as it does recognize my OS as NT, and does not show Windows 7 as an option?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2020 02:18 AM

HP Recommended

Sticky paper pickup solenoid.

 

Not your printer model but the steps for a repair are like 99% the same 

https://www.youtube.com/watch?v=8pUTLZcOlNk 

 




My profile on LinkedIn

View solution in original post

2 REPLIES 2

‎04-30-2020 02:18 AM

HP Recommended

Sticky paper pickup solenoid.

 

Not your printer model but the steps for a repair are like 99% the same 

https://www.youtube.com/watch?v=8pUTLZcOlNk 

 




My profile on LinkedIn

‎05-03-2020 07:07 PM

HP Recommended

Thank you very much for the info, this was indeed where the problem was. The presentation showed clearly what steps to take, but would have been much better if it was not constantly interrupted with pop-ups. Once again, many thanks for your assistance.

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