LaserJet CP1025nw color will not print black even though status report shows level is ok

[Jafarant]

The Utility report shows for black ink approximate page remaining to be 1900. Supply level Ok. The black bare on the report is printed very pale. (I have to use a magnifying glass to read the report and even then some prints are not visible) Imaging unit is 20%. On the Print and Scan  Doctor report the area that should be black, is printed in very dark green. Prier to printing these reports I had an issue printing black text pages. They were partially printed as if the black ink is finnished. I tried printing pictures that include black or dark shades and it was obvious that the black was not printing at all. Try printing a totally black shape and it comes out with very pale vertical lines. How to resolve this issue?

[Rainbow23]

Hi @Jafarant,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing print quality issues with your HP LaserJet Pro CP1025nw Color Printer.

This issue could occur if the driver settings are not correct.

Let's go through a few steps that may help to fix this issue. 

And here are a few steps for you in the link: Resolving Print Quality Issues

Also, I suggest that you update the firmware from the link: Firmware Update Utility

Let me know how this works.
 

You have a good day ahead.

[Jafarant]

Thank you very much for your response. I did however consulted with a technician who assisted me. Based on his professional observation, it would appear as though the printer is not registering the correct, or close approximate ink level. So even though the report showed a fair amount of black ink in the toner, it had in fact depleted. After replacing it with a new toner the issue was resolved.

[Rainbow23]

Hi @Jafarant,

You are welcome.

I am happy to know that the issue has resolved after replacing the toner cartridge.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

It was a pleasure assisting you. You have a good day ahead.