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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
2 suggestions
1. the reason you keep getting a reprint is that Windows does not get a job complete signal from the printer. You need to manually clear the print spooler, different from just deleting from the print queue. Lots of resource on how to do this if you google.
2. When you reinstall, if you are using networking, make sure you are using a TCP/IP port for communication on the print driver and not a WSD port. WSD ports are notorious for not communicating properly and causing printers to appear offline even when they are connected.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
2 suggestions
1. the reason you keep getting a reprint is that Windows does not get a job complete signal from the printer. You need to manually clear the print spooler, different from just deleting from the print queue. Lots of resource on how to do this if you google.
2. When you reinstall, if you are using networking, make sure you are using a TCP/IP port for communication on the print driver and not a WSD port. WSD ports are notorious for not communicating properly and causing printers to appear offline even when they are connected.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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