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- HP Community
- Printers
- LaserJet Printing
- LaserJet P2015 prints only blank pages

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09-13-2018 04:21 PM
My HP LaserJet P2015 started printing all blank for a short period (few print jobs during one single day) about 3 weeks ago. Then it continued printing normal afterwards until 2 days ago when I changed the toner and immediately afterwards it's been all blank printing since. I've used another working toner cartridge from a friend's printer on it and it's still the same blank printing. Checked scanner shutter and it's alright too. Please help.
09-14-2018 08:00 AM
I reckon that this issue might be similar to the P3015 known issue.
What is happening is that after a long period of time and after several toner cartridge changes, the power supply which charges the cartridge to get toner is gradualy lowered and in this way it is not making proper contacts.
You may get away by just doing the below:
- Remove the tray from the printer.
- Put your hand in there and put some force and try to push the power supply up a little bit.
If that trick does not work then try removing the power supply and unbend the chassis where it sits up a little bit.
Lastly, replace the power supply unit.
I hope this may help,
Cheers!
ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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12-07-2018 10:07 AM - edited 12-07-2018 10:09 AM
Power off -> unplug all cables but power left -> power on -> keep pressing green button for almost 3 seonds until lights flash -> release.
Will P2015 still prints blank page?
If it did then you may have a broken plastic stick which used to open scanner's door when you close the front door.
If it's right for you then you just need to insert a paper or anything into that scanner door on/off switch and make it fixxed all will be fine.