LaserJet P4014 with 13.01 Jams

[Kepps]

My customer has a P4014 that is jamming. Their complaint to me was that when printing from Tray 2 it would jam under the toner cartridge. When I went to look at it, I confirmed the jam by running a single Paper Path Test page, saw that the display said 13.01 and that the paper stopped about 2" past the tranfer roller and there wasn't any image on the page. I confirmed that the drum was rotating.

I decided to try printing a single Paper Path Test page from Tray 1 to help isolate the issue but also got the 13.01 jam. This time, though, Tray 1 would feed 2 blank pages through then the 3rd blank page stopped half way through the fuser.

I can't rule out that these might be two separate issues. I wasn't able to talk to the end user to see if they even use Tray 1.

I'm most concerned with the Tray 2 jams. Any ideas?

[Kepps · Accepted solution]

I found a vendor that would sell me a kit they called a Feeder Assembly. HP doesn't sell this part. It contained the feed roller assembly, the registration assembly, three different sensors and contacts for the power supply, all mounted on the transfer roller housing/frame. It was a major pain to replace (took over 2 hours because I had to separate the frame), but it fixed the issues from both Tray 1 and 2.

Here's a picture of the old feeder assembly.

[Basinrafter]

Can you tell me the vendor you found this part from?  I've searched high and low and can't find anybody who sells something similar.