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HP Recommended
Microsoft Windows 10 (64-bit)

So, I have the printer software installed and I am able to request a calibration and it states that it completed successfully, but the results are many times worse than before the calibration.  Black print seems to be fine and pink lines seem to be fine.  But the red, green and some blues lines are not right at all.  It almost seems like anything requiring some yellow is the problem.  I purchased OEM print cartridges as well.  Check out the photos to see what I mean.  The sheet to the right was printed BEFORE I calibrated and the left was immediately AFTER.  I also attached the Word doc that goes with the printouts. I need help with this please.

 

IMG_20180930_114239681_HDR.jpgUntitled.png 

2 REPLIES 2
HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Try the following prints.But you might hae a faulty yellow.

Reports menu
Menu item Description
Demo Page Prints a page that demonstrates print quality
Menu Structure Prints a control-panel menu layout map.
Configuration Report Prints a list of the product settings
Supplies Status Prints the print-cartridge status. Includes the following information:
● Estimated percentage of cartridge life remaining
● Approximate pages remaining
● Part numbers for HP print cartridges
● Number of pages printed
● Information about ordering new HP print cartridges and recycling used HP print
cartridges
Network Summary Displays status for:
● Network hardware configuration
● Enabled features
● TCP/IP and SNMP information
● Network statistics
● Wireless network configuration (wireless models only)
Usage Page Displays the number of pages printed, faxed, copied, and scanned by the product
PCL Font List Prints a list of all installed PCL 5 fonts
PS Font List Prints a list of all installed PS fonts
PCL6 Font List Prints a list of all installed PCL 6 fonts
Color Usage Log Prints information about the color supply usage
Service Page Prints the service page
The service page includes information about supported paper types, copy settings, and
other settings that are not included on the configuration page.
Diagnostics Page Prints diagnostic information about calibration and color quality
Print Quality Page Prints a page that helps solve problems with print quality
This information is from the manual .

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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HP Recommended

Do the firmware update if your current printer firmware is lower than 20140616

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-cm1415-color-multifunction-printer-...

 

To check current firmware you can print a configuration page from printers menu and of the first page you will found information about firmware.

 

Next step is to turn your printer OFF, remove all cartridges, turn the printer back ON, wait for the printer to initialize when printer prompts you to install cartridges but them back in, wait for the printer to calibrate and then repeat calibration 3 times in a row from printers menu:  System setup -> Print quality -> Color calibration -> Calibrate now

 

 

 

 




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