• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎01-24-2018 11:21 PM

HP Recommended
Product: HP LaserJet Pro MFP M426-M427 series
Operating System: Microsoft Windows 10 (64-bit)

Product displays "Jam in cartridge area" and will not function. Fully examining the unit several times and in all appropriate areas, I couldn't find any jam. The unit doesn't function. I'm stuck. The unit had just displayed a "low on toner message" prior to saying it was jammed. What to do?

3 people had the same question
2 REPLIES 2

‎06-19-2018 08:19 AM

HP Recommended

I know this is a late response, however, if you still have the printer, I had the same issue. I could not see anything when pulling the ink cartridge. I pushed the printer aside and, as I was about to order another, I saw the access panel on the back of the unit. I opened that and immedietly saw the jam that was not visible from the front.

Was this reply helpful? Yes No

‎09-19-2018 11:31 AM

HP Recommended

I just made an account on here to thank you for that! I was at a complete loss and assumed it was a sensor issue. Went at it with half a can of air duster before reading your post.  Opened the back and pulled out an accordion-ified paper that had been jammed.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.