LaserJet Pro MFP M177fw carousel not rotaring

[DamianZ]

Need instructions to unlock carousel, stuck, please help with this. Also cool-down mode issue. 

[Tardis40 · Accepted solution]

Hi @DamianZ,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with toner carousel. I will be glad to help you.

Step 1: Manually Remove Cartridges:

1. Turn the printer OFF
2. Open the top cover on your printer so you can see the toner cartridges
3. On the left hand side of the black frame you will see a picture of the printer
4. To the right of the picture you will see an oval hole with a white plastic piece inside it
5. Use something to push down on the white plastic piece
6. While pushing down on the white plastic piece, use your hand to rotate the carousel backwards.
7. Avoid touching the toner, but grab the handle of the cartridge and remove it
8. Set the cartridges on a piece of paper
9. Continue to rotate the carousel until all cartridges have been removed
10. Once all cartridges have been removed, please close the cartridge access lid. Please leave the cartridges out of the printer for now.

Step 2: Power Reset:

1. With the cartridge removed from the printer turn the printer ON
2. The printer may come on to an 'install cartridges' message, just ignore this for now
3. With the printer ON, disconnect the power cable from the rear of the printer for 1 minute
4. Plug the power cable back in
5. The printer will start back up on its own
6. Once the printer comes on you should see another prompt to install the missing cartridges
7. Lift the lid on the printer and install each cartridge in the colour coded slot

How to Install Cartridges

Once the cartridges are installed please test your printer to verify if the issue has been resolved.

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[RCFoster]

I have this same problem but the 2 ends of the carousel appear to be out of alignment with each other.  The toner cartridges will not insert correctly.  I tried once and caused the carousel to hang up again so had to manually remove the cartridge.

What are the steps to align the 2 carousel ends?

Sincerely,

Roger C. Foster