LaserJet Pro MFP M281fdw "A scanner Document Feeder misfeed occurred."

[ansaribaksh]

Purchased a new Colour LaserJet Pro MFP M281fdw in November 2017. About 4 weeks ago (May 2018), the ADF (Automatic Document Feeder) stopped working. I've tried all the suggested solutions provided, but still nothing. It's not that the paper is jammed or it's unable to pick up the paper, there's no sound to indicate that the roller is even turning in an attempt to pick up the paper.

The printer is still under warranty, and has barely had any use. I may have used the ADF less than 20 times in the months I've had it, and have never fed more than 5 pages into it at a time.

I would greatly appreciate any assistance to get this working, as I am very disappointed to have invested in such an expensive printer and to be having this problem after a few months. 😞

[sandytechy20]

@ansaribaksh

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that your printer is not picking up the pape and you have tried few troubleshooting steps, I will be delighted to assist you here.

However, I will need a few details to provide an accurate solution,

• Is the printer connected to a wall outlet directly?

Meanwhile, follow the below steps to fix this issue:

1. Load the tray with the correct size of paper for the job.

2. Make sure the paper size and type are set correctly on the printer control panel.

3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

     note:

   Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

   The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

4. Figure : Size markings for Tray 1 or the multipurpose tray

5. 

6. Figure : Size markings for cassette trays

7.  

8. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

9. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

10. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

11. Figure : Technique for flexing the paper stack

12. 

13. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue.

14. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available.

You can refer this HP document for more assistance:- https://support.hp.com/us-en/product/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/14...

If the issue persists, update the printer firmware

Refer this HP article to update the printer firmware:- https://support.hp.com/za-en/document/c01711356

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Let me know how it goes.

Cheers.

[ansaribaksh]

Thank you for your response. I contacted HP Support and we went through all the troubleshooting options. The problem is actually with the ADF and not the paper drawer. At the end of it all, I was still getting the error message and HP replaced the printer as it was still under warranty.

Thanks again.

[sandytechy20]

@ansaribaksh

Thanks for the reply.

I appreciate your time and effort.

Good to know that they are replacing your printer.

Feel free to contact us in future if you need any assistance.

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.

Take care and have a blessed week ahead.

Cheers,