• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
P2055D
Microsoft Windows 8.1 (64-bit)

Hi,

 

Since one week, on 3 laserjet p2055d printers, i have the error : 49 Err 3D910C8 when we want to launch a print job. 3 printers at the same time. I think next to a windows 8.1 auto update.

 

  • There are no gosts jobs in the queue
  • I tried to restart the printers
  • I tried to uninstall (with uninstall L1, L2, L3 and L4 process), then reinstall the pilots
  • I tried to uninstall and let windows to reconize the printer
  • I tried to update the firmware

I always have the error on the printers.

 

When i plug one of these printers on a Computer with Windows 10 it works perfectly.

 

Anybody can help me ? Impossible to find sometings to help me on the Internet.

 

Thanks a lot,

David.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi David,

Sorry I don't know send. You can search it on google with dirver file name "upd-pcl6-x64-6.0.0.18849.exe"

Good luck!

Bye.

View solution in original post

14 REPLIES 14
HP Recommended
HP Recommended

You try:

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3662056&swItemId=ds_99374_16&swEnvOid=415...

or:

Go hp.com

Selet support/Software and Drivers

Key on: "HP Laserjet Printer P2055d"

Selet : Language, Operating System (Windows 8.1 (64 bit))

Selet: Driver - Universal Printer Driver

Download file driver for "PCL6" and install.

HP Recommended

Hi,

 

Thanks a lot for your answers, but i already tried these drivers. PS, PCL5 and PCL6 and this not correct the problem...

 

Any other ideas ?

 

David.

HP Recommended
When did you download and íntall? I think file september 2016 has prolem!
HP Recommended

Hi David,

You try with driver file older. Give me your email address, I will send driver file for you.

Note: I used Win 8.1 (x64) and HP Laserjet P2055d as you. I saw erro as you and install very good, but with driver file HP updated on Sep 2016, I not sure. Because I upgraded system to Win10 (x64). My printer saw erro as you ("49 Err 3D90A4") some day ago.

Bye.

HP Recommended

Hi,

 

Thanks for your help.

I did it last week, october the 5th.

 

You can send me the drivers at {contact [A - T] mosaiksolutions [DOT] fr} without brackets and spaces 😉

 

I can try them tomorrow morning.

 

Many thanks,

David.

HP Recommended

Hi David,

Sorry I don't know send. You can search it on google with dirver file name "upd-pcl6-x64-6.0.0.18849.exe"

Good luck!

Bye.

HP Recommended

Hi,

 

Many thanks. I found this file. I will try with it tomorrow and will update this thread.

 

Best regards,

David.

HP Recommended
Hi,

Many thanks to dungleviet67 who round the good way to correct my problem. And thanks to all of you.

I install the drivers (PCL 6.0.0.18849) and all is good from now.

David.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.