LaserJet pro M203dw no access to EWS tabs

[monslunae]

EWS is showing up via wired network on HP LaserJet Pro M203dw but apart from Home, for any of the Tabs  I am asked for username and password.

I configured it to use https and defined a password (introduced twice). Since then...no access to the printers EWS tabs.

How can I access or reset all, if there is no access to System tab for Save and Restore?

[atharva_gp]

@monslunae,

Thanks for reaching out to the HP Support community!

• Try opening the EWS page on a different Web Browser
• Check if you are getting any blocked pop-ups, try accessing those pop-ups on the browser to access all the menus on the EWS.

Also, let's try restoring the printer to the factory defaults. (Perform this step if you can access the EWS from a different browser)

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language.

To restore the printer to the factory-default settings, follow these steps.

• Open the EWS page of the printer.
• On the System tab, click Save and Restore in the left navigation pane.
• In the Restore Defaults area, click the Restore defaults button

If the EWS does not open up, the reset has to be performed on the HP Printer Assistant with the printer connected using a USB cable.

Download the printer assistant/ full feature driver from this link.

• From the Start menu, click All Apps, click HP, and then select the printer name.
• In the HP Printer Assistant, select Print, and then select HP Device Toolbox and restore the printer.
• Once the restore completes, restart the printer and PC
• Try to access the EWS page again

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[ShlomiL]

I would also suggest ensuring that you use admin as the user (all lower case) among the selected password.

[monslunae · Accepted solution]

Thx for the response. But EWS shows up.

Problem: The password check wont let me enter into the other tabs/separators, apart Home.

So, no Save/Restore via the System tab, as you suggest.

The password entered is 100% correct. 

As time went by and printer config could not be accessed, I called customer service. It took a while to get to the correct department, but once there the problem got resolved by a hard reset. I understand why the simple procedure of full reset is not published right away, but it should be part of the owners manual.

Hard rest resolved the problem.

Important: At a later stage I noticed, that the default password length points to 16 characters. Mine had more...maybe, a hard reset could have been omitted by typing only the first 16 characters of the more lengthy password.

[atharva_gp]

@monslunae,

Glad to know that the issue is fixed.

We shall definitely take your feedback and we shall try to include all the details in the manual in the future.

Cheers!