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- HP Community
- Printers
- LaserJet Printing
- Laserjet 1536dnf All lights on/blank display screen

Create an account on the HP Community to personalize your profile and ask a question
12-13-2017 10:27 AM
My Laserjet stopped working this morning. All the lights are on, with a blank display screen. I've already tried holding cancel(x) and the right arrow, replacing power cord, and trying a new outlet. The problem still exists.
12-14-2017 01:12 PM - edited 12-14-2017 01:13 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that the printer display is blank and you have already done some preliminary troubleshooting. I would like to help you resolve this issue.
Perform a power reset
- (Power switch located on front of printer) Power cycle unit by switching the power switch off, wait for 10 seconds, then power on.
If the issue persists, perform NVRAM reset on the printer.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
Please reply back on the public post as this Private message box is not monitored.
I hope this helps resolve this issue completely,
Cheers.
Sandytechy20
I am an HP Employee
12-14-2017 04:02 PM
This did not do anything. I've replaced the power cord, switched power source, ran NVRAM reset and nothing has worked. All 3 lights are still lit with a blank display screen. I held the cancel and right arrow button for more than 5 minutes with nothing changing.
12-14-2017 07:00 PM - edited 12-14-2017 07:18 PM
Thanks for the reply.
I appreciate your time and effort.
As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.
They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
Cheers
Sandytechy20
I am an HP Employee