Laserjet 4p jamming

[ajuga]

My Laserjet 4p has just started to jam up. Even when printing just one page it seems that another page starts and gets jammed resulting in a paper jam. Not sure how to resolve this.

[Resolv_S]

Hi@ajuga,

Thanks for stopping by HP Support Forums.

I came across your post and would like to help.

Need assistance in fixing the paper jam issue on the printer. Is that, correct?

I request you to share the product details in order to find the right solution and fix it.

Hope the solution answers your query. Feel free to reply back for more.

Resolv_S

I work for HP

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[ajuga]

Thank you for your reply but I have had it looked at now and I think it has come to the end of its road unfortunately. Will have to buy a new printer.

[Jeet_singh · Accepted solution]

Hi @ajuga,

I understand you are having Paper Jam issues on your HP LaserJet 4P Printer. Don't worry we'll work together to find a solution for you, before you could make up your mind to purchase a new printer.

Let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the papers and then perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now just insert 1 paper and then try to print and wait for it completes the path and check if it works.

Similarly, you could try with 10 papers and then try to make blank copies and check if it works.

Let me know how it goes for further assistance. I'll be more than happy to help.

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Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[ajuga]

Thank you for your reply and the details of how I can try to alleviate the paper jamming. I have now had to get another printer but will certainly try out what you suggest as would like to keep the 4p going if at all possible. 

[ajuga]

Thank you so much Jeet. I have followed your instructions and my printer is now working again. I am really pleased as I was told that it would never work again by my  computer 'expert'. This is such a good and helpful forum. Thanks once again for your advice.