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- HP Community
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- LaserJet Printing
- Laserjet 600 MFP - Tray 2 not lifting
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11-11-2015 12:47 PM - edited 11-11-2015 02:43 PM
I was helping somebody else with the same type of issue, tray not lifting, and after several days of back and forth they mentioned the machine had a fan error.
So that is why I'm explicitly asking, is there any error message on the display?
If not on the display check the event log in the embedded web server.
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11-12-2015 07:17 AM
Also, please answer my question from a few posts back.
Does the machine have an envelope feeder installed?
Why do I ask?
Back in Feb. 2014 I had calls on two Brand New M600 Series, (M603DN), Printers that had envelope feeders and extra trays, unfortunately the exact symptom was not documented and I can't remember the error message. What I do recall is that the Envelope Feeder on one of the machines was causing Tray 3 to have a problem.
I also recall that when tray 3 was removed from the printer the problem moved to tray 2.
I replaced the DC Controller and the machine worked, but while replacing the part the Envelope Feeder had been removed and the testing was done before it had been plugged back in. As soon as the Envelope Feeder was reinstalled the machine started failing again.
Fortunately since they had multiple machines with extra trays and Envelope Feeders I was able to cross check parts and verify that the tray problem followed the Envelope Feeder from machine to machine.
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11-13-2015 10:43 AM
In this case your current page count is probably higher than the numbers on the left meaning that those are old codes and have nothing to do with the current problem.
I just simulated the problem on M602, I removed the tray, determined which finger was put out for letter size paper which is the middle finger.
Then I reached in and pushed the center switch down so the printer tried to lift the tray and after about 10 seconds it got a 60.02 error. I repeated the process twice, interestingly the first time I wasn't seeing the error right away I had to push the home button to get to it.
I'm working under the assumption that your machine doesn't have any extra trays under tray 2.
At this point I'd be replacing the DC controller but I have a spare for troubleshooting so that would make it easier for me than for you.
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06-27-2016 03:11 PM
(Posting for a Friend) If you arent getting error codes - One thing to mention, that will prevent the tray from lifting is the Orange tabs in the side that keep the register from getting damaged. Also, take off the front piece of plastic and basically anything orange that maybe should have been labeled to remove. Ya, totally not me that made that mistake, totally my friend.
06-28-2016 05:51 AM
The installation instructions that come with the equipment will specify which pieces to remove.
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10-06-2016 04:26 PM
In addition to the wrong cartridge, see if the cartridge is broken. Turns out i had the right one, but it was broken on the side. It appears to get to the last message and stops. When i swapped the broken cartridge into a machine that was all setup, it would get to the 'printing...' message and stop.
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