Laserjet CP1525nw Reinstall issue

[WildeWan]

iam_troy,

It won't allow me to post them on here. It keeps telling me to "please correct the erros and try again. There was an error while attempting to post your message. Try again in a few minutes.

[iam_troy]

The info from the setupapi.dev.log you posted is what I needed. Thansk for that.

There are 3 candidates for the driver to be installed.
prnhpcl3.inf - In-OS driver
hpc1520u.inf - HP Software Install driver
hpcu185u.inf - HP Universal Print driver(UPD)

It looks like the UPD is the one being selected.

We can remove the last two so only the in-OS one is on the system.

To do this, follow these steps

Start an Administrator command prompt by Right-Clicking on the Start Menu and select Command Prompt (Admin)
At the prompt run the following lines one at a time.

pnputil.exe -d oem78.inf
pnputil.exe -d oem17.inf
pnputil.exe -d hpc1520u.inf
pnputil.exe -d hpcu185u.inf

[WildeWan]

I am not sure if this is what you were trying to get but this is what it said:

C:\Users\Owner>pnputil.exe -d oem78.inf

Microsoft PnP Utility Deleting the driver package failed :One or more devices are presently installed using the specified INF.

C:\Users\Owner>pnputil.exe -d oem17.inf

Microsoft PnP Utility Deleting the driver package failed :The system cannot find the file specified. C:\Users\Owner>pnputil.exe -d hpc1520u.inf

Microsoft PnP Utility Deleting the driver package failed :The system cannot find the file specified. C:\Users\Owner>pnputil.exe -d hpcu185u.inf

Microsoft PnP Utility Deleting the driver package failed :The system cannot find the file specified. C:\Users\Owner>

[iam_troy]

The 1525 is not connected to the PC is it?

Is your other printer using the HP UPD driver?

[WildeWan]

I don't know how to view the driver. I went under properties and the only thing it listed for the HP 8600 under drivers was "HP 8600 driver"

As for the 1525 being connected, no it is no longer connected through the USB or the wireless.

[iam_troy]

Go ahead and delete the setupapi.dev.log again and then connect the printer.

After the printer installs see if you can print in color now.

If not, can you copy/paste the data from setupapi.dev.log similiarly as you did before?

Just to let you know, I'll be offline for a couple hours at an appointment, but I'll get back on and see where we're at afterwards. 

[iam_troy]

Before doing the previous steps, can you try rebooting and then do the following

C:\Users\Owner>pnputil.exe -d oem78.inf

[WildeWan]

Okay, without doing the previous post, I did the reboot (duh...probably should have done that before, but I was trying to do too many things while I was doing this with you, too) and this is what it gave me:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Owner>pnputil.exe _d oem78.inf
Microsoft PnP Utility
Usage:
------
pnputil.exe [-f | -i] [ -? | -a | -d | -e ] <INF name>
Examples:
pnputil.exe -a a:\usbcam\USBCAM.INF -> Add package specified by USBCAM.INF
pnputil.exe -a c:\drivers\*.inf -> Add all packages in c:\drivers\
pnputil.exe -i -a a:\usbcam\USBCAM.INF -> Add and install driver package
pnputil.exe -e -> Enumerate all 3rd party packages
pnputil.exe -d oem0.inf -> Delete package oem0.inf
pnputil.exe -f -d oem0.inf -> Force delete package oem0.inf
pnputil.exe -? -> This usage screen

C:\Users\Owner>

[WildeWan]

I will go ahead and try to install the printer now while you are out and let you know what happens! 

Spoiler

 It failed...here is the list that you asked for.  Bummer!  I just knew it would work this time! I think it is just dead.  Poor thing.

>> [Device Install (Hardware initiated) - USB\VID_03F0&PID_022A&MI_01\7&14c7a4ab&18&0001]
>>> Section start 2016/05/18 14:24:18.852
dvi: {Build Driver List} 14:24:19.014
dvi: Searching for hardware ID(s):
dvi: usb\vid_03f0&pid_022a&rev_0100&mi_01
dvi: usb\vid_03f0&pid_022a&mi_01
dvi: Searching for compatible ID(s):
dvi: usb\class_ff&subclass_04&prot_01
dvi: usb\class_ff&subclass_04
dvi: usb\class_ff
dvi: Created Driver Node:
dvi: HardwareID - USB\VID_03F0&PID_022A&REV_0100&MI_01
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpbuio140l.inf_amd64_d65d89879b90cc09\hpbuio140l.inf
dvi: DevDesc - HP Printer (BIDI)
dvi: Section - LEDM_BULK_64
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 02/20/2015
dvi: Version - 1.0.0.235
dvi: Created Driver Node:
dvi: HardwareID - USB\VID_03F0&PID_022A&Rev_0100&mi_01
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpmldm02.inf_amd64_9d39d36b91d0262a\hpmldm02.inf
dvi: DevDesc - HP LEDM Driver
dvi: Section - DriverInstall.NTAMD64.6.0
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 02/26/2010
dvi: Version - 1.0.0.19
dvi: Created Driver Node:
dvi: HardwareID - USB\VID_03F0&PID_022A&REV_0100&MI_01
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpbuio160l.inf_amd64_eeb51b7adf31c683\hpbuio160l.inf
dvi: DevDesc - HP Printer (BIDI)
dvi: Section - LEDM_BULK_64
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/03/2015
dvi: Version - 1.0.0.236
dvi: Created Driver Node:
dvi: HardwareID - USB\VID_03F0&PID_022A&Rev_0100&mi_01
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpmldm02.inf_amd64_ff3992780b711354\hpmldm02.inf
dvi: DevDesc - HP LEDM Driver
dvi: Section - DriverInstall.NTAMD64.6.0
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 12/17/2015
dvi: Version - 1.0.0.19
dvi: {Build Driver List - exit(0x00000000)} 14:24:19.128
dvi: {DIF_SELECTBESTCOMPATDRV} 14:24:19.129
dvi: Default installer: Enter 14:24:19.129
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {36fc9e60-c465-11cf-8056-444553540000}.
dvi: Selected:
dvi: Description - [HP LEDM Driver]
dvi: InfFile - [c:\windows\system32\driverstore\filerepository\hpmldm02.inf_amd64_ff3992780b711354\hpmldm02.inf]
dvi: Section - [DriverInstall.NTAMD64.6.0]
dvi: Basic Driver Skipped:
dvi: Description - 'HP Printer (BIDI)'
dvi: InfFile - C:\WINDOWS\INF\oem1.inf
dvi: Section - [LEDM_BULK_64]
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 14:24:19.139
ndv: Waiting for previous device install to complete. 14:24:19.139
ndv: Waiting for previous device install to complete. 14:25:19.143
ndv: {Core Device Install} 14:25:28.870
ndv: {Install Device - USB\VID_03F0&PID_022A&MI_01\7&14C7A4AB&18&0001} 14:25:28.872
ndv: Parent device: USB\VID_03F0&PID_022A\00CNBF247835
dvi: {DIF_ALLOW_INSTALL} 14:25:28.876
dvi: Default installer: Enter 14:25:28.877
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 14:25:28.879
dvi: {DIF_INSTALLDEVICEFILES} 14:25:28.880
dvi: Default installer: Enter 14:25:28.881
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 14:25:28.884
flq: File 'C:\WINDOWS\System32\Drivers\hppdbulkio.sys' pruned from copy.
flq: File 'C:\WINDOWS\System32\Drivers\hppdgenio.sys' pruned from copy.
flq: File 'C:\WINDOWS\system32\hpmldm02.dll' pruned from copy.
dvi: {DIF_REGISTER_COINSTALLERS} 14:25:29.244
dvi: Reset Device: Resetting device configuration. 14:25:29.245
dvi: Reset Device: Resetting device configuration completed. 14:25:29.247
dvi: Default installer: Enter 14:25:29.247
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 14:25:29.250
dvi: {DIF_INSTALLINTERFACES} 14:25:29.251
dvi: Using exported function 'CoSetup' in module 'C:\WINDOWS\system32\hpmldm02.dll'.
dvi: CoInstaller 1 == hpmldm02.dll,CoSetup
dvi: CoInstaller 1: Enter 14:25:29.257
dvi: CoInstaller 1: Exit
dvi: Default installer: Enter 14:25:29.259
dvi: Default installer: Exit
dvi: {DIF_INSTALLINTERFACES - exit(0x00000000)} 14:25:29.261
dvi: {DIF_INSTALLDEVICE} 14:25:29.262
dvi: CoInstaller 1: Enter 14:25:29.263
dvi: CoInstaller 1: Exit
dvi: Default installer: Enter 14:25:29.264
dvi: {Install DEVICE}
dvi: {Writing Device Properties}
dvi: Strong Name=oem79.inf:ed86ca11ca69b3b0:DriverInstall.NTAMD64.6.0:1.0.0.19:usb\vid_03f0&pid_022a&rev_0100&mi_01
dvi: {Writing Device Properties - Complete}
inf: AddService=HPFXBULKLEDM,2,Vista64DriverService (hpmldm02.inf line 104)
dvi: Add Service: Modified existing service 'HPFXBULKLEDM'.
dvi: {Install DEVICE exit (0x00000000)}
dvi: Install Device: Configuring device class. 14:25:29.286
dvi: Install Device: Configuring device class completed. 14:25:29.287
dvi: Install Device: Starting device. 14:25:29.288
dvi: Install Device: Starting device completed. 14:25:29.378
dvi: Default installer: Exit
dvi: CoInstaller 1: Enter (Post Processing) 14:25:29.379
!!! dvi: Exception encountered while calling CoInstaller (Post Processing)!
dvi: CoInstaller 1: Exit (Post Processing)
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 14:25:29.390
dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 14:25:29.393
dvi: CoInstaller 1: Enter 14:25:29.396
dvi: CoInstaller 1: Exit
dvi: Default installer: Enter 14:25:29.402
dvi: Default installer: Exit
dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0xe000020e)} 14:25:29.408
ndv: {Install Device - exit(0x00000000)} 14:25:29.436
ndv: {Core Device Install - exit(0x00000000)} 14:25:29.438
dvi: {DIF_DESTROYPRIVATEDATA} 14:25:29.440
dvi: CoInstaller 1: Enter 14:25:29.442
dvi: CoInstaller 1: Exit
dvi: Default installer: Enter 14:25:29.444
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 14:25:29.446
<<< Section end 2016/05/18 14:25:29.450
<<< [Exit status: SUCCESS]


>>> [Device Install (Hardware initiated) - USBPRINT\Hewlett-PackardHP_LaserJet_CP1525nw\8&15e139c&0&USB001]
>>> Section start 2016/05/18 14:24:18.855
dvi: {Build Driver List} 14:24:18.910
dvi: Searching for hardware ID(s):
dvi: usbprint\hewlett-packardhp_la2780
dvi: hewlett-packardhp_la2780
dvi: Created Driver Node:
dvi: HardwareID - Hewlett-PackardHP_La2780
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\prnhpcl3.inf_amd64_ff0976cb1c486a40\prnhpcl3.inf
dvi: DevDesc - HP LaserJet Pro CP1525 PCL6 Class Driver
dvi: Section - HP_XPS_PCL6_Color_A
dvi: Rank - 0x00ff0001
dvi: Signer Score - INBOX
dvi: DrvDate - 04/21/2009
dvi: Version - 10.0.10586.0
dvi: Created Driver Node:
dvi: HardwareID - USBPRINT\Hewlett-PackardHP_La2780
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpc1520u.inf_amd64_46b5be3ac0f74579\hpc1520u.inf
dvi: DevDesc - HP LaserJet Professional CP1520 Series PCL 6
dvi: Section - hpc15206.gpd.NTAMD64
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 03/25/2010
dvi: Version - 61.103.9.7071
dvi: Created Driver Node:
dvi: HardwareID - USBPRINT\Hewlett-PackardHP_La2780
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpcu185u.inf_amd64_9f02688f29284ee7\hpcu185u.inf
dvi: DevDesc - HP Universal Printing PCL 6
dvi: Section - hpcu1856.gpd.NTAMD64
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 12/01/2015
dvi: Version - 61.185.1.20412
dvi: Created Driver Node:
dvi: HardwareID - Hewlett-PackardHP_La2780
dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\hpcu185u.inf_amd64_9f02688f29284ee7\hpcu185u.inf
dvi: DevDesc - HP Universal Printing PCL 6
dvi: Section - hpcu1856.gpd.NTAMD64
dvi: Rank - 0x00ff0001
dvi: Signer Score - WHQL
dvi: DrvDate - 12/01/2015
dvi: Version - 61.185.1.20412
dvi: {Build Driver List - exit(0x00000000)} 14:24:19.042
dvi: {DIF_SELECTBESTCOMPATDRV} 14:24:19.042
dvi: Using exported function 'ClassInstall32' in module 'C:\WINDOWS\system32\ntprint.dll'.
dvi: Class installer == ntprint.dll,ClassInstall32
dvi: Class installer: Enter 14:24:19.048
dvi: Class installer: Exit
dvi: Default installer: Enter 14:24:19.050
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: {DIF_DESTROYPRIVATEDATA} 14:24:19.052
dvi: Class installer: Enter 14:24:19.053
dvi: Class installer: Exit
dvi: Default installer: Enter 14:24:19.054
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 14:24:19.055
dvi: Selected:
dvi: Description - [HP Universal Printing PCL 6]
dvi: InfFile - [c:\windows\system32\driverstore\filerepository\hpcu185u.inf_amd64_9f02688f29284ee7\hpcu185u.inf]
dvi: Section - [hpcu1856.gpd.NTAMD64]
dvi: Basic Driver Skipped:
dvi: Description - 'HP LaserJet Pro CP1525 PCL6 Class Driver'
dvi: InfFile - C:\WINDOWS\INF\prnhpcl3.inf
dvi: Section - [HP_XPS_PCL6_Color_A]
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 14:24:19.063
ndv: {Core Device Install} 14:24:19.064
ndv: {Install Device - USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&15E139C&0&USB001} 14:24:19.066
ndv: Parent device: USB\VID_03F0&PID_022A&MI_00\7&14c7a4ab&18&0000
! ndv: Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
dvi: {DIF_ALLOW_INSTALL} 14:24:19.144
dvi: Using exported function 'ClassInstall32' in module 'C:\WINDOWS\system32\ntprint.dll'.
dvi: Class installer == ntprint.dll,ClassInstall32
dvi: Class installer: Enter 14:24:19.148
dvi: Class installer: Exit
dvi: Default installer: Enter 14:24:19.150
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 14:24:19.152
dvi: {DIF_INSTALLDEVICEFILES} 14:24:19.153
dvi: Class installer: Enter 14:24:19.153
dvi: Class installer: Exit
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 14:24:24.534
dvi: {DIF_REGISTER_COINSTALLERS} 14:24:24.535
dvi: Reset Device: Resetting device configuration. 14:24:24.536
dvi: Reset Device: Resetting device configuration completed. 14:24:24.537
dvi: Class installer: Enter 14:24:24.537
dvi: Class installer: Exit
dvi: Default installer: Enter 14:24:24.539
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 14:24:24.541
dvi: {DIF_INSTALLINTERFACES} 14:24:24.541
dvi: Using exported function 'UPDCoInstallerEntryProc' in module 'C:\WINDOWS\system32\hpmco185.dll'.
dvi: CoInstaller 1 == hpmco185.dll,UPDCoInstallerEntryProc
dvi: CoInstaller 1: Enter 14:24:24.545
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 14:24:24.547
dvi: Class installer: Exit
dvi: Default installer: Enter 14:24:24.548
dvi: Default installer: Exit
dvi: {DIF_INSTALLINTERFACES - exit(0x00000000)} 14:24:24.550
dvi: {DIF_INSTALLDEVICE} 14:24:24.550
dvi: CoInstaller 1: Enter 14:24:24.551
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 14:24:24.553
dvi: Class installer: Exit
dvi: Default installer: Enter 14:25:28.666
dvi: {Install DEVICE}
dvi: {Writing Device Properties}
dvi: Strong Name=oem78.inf:dd409bb8742806b1:hpcu1856.gpd.NTAMD64:61.185.1.20412:usbprint\hewlett-packardhp_la2780
dvi: {Writing Device Properties - Complete}
dvi: {Install DEVICE exit (0x00000000)}
dvi: Install Device: Configuring device class. 14:25:28.685
dvi: Install Device: Configuring device class completed. 14:25:28.685
dvi: {Restarting Devices} 14:25:28.686
dvi: Query-remove: USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&15E139C&0&USB001
dvi: Restart: USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&15E139C&0&USB001
dvi: Restart verified: USBPRINT\HEWLETT-PACKARDHP_LASERJET_CP1525NW\8&15E139C&0&USB001
dvi: {Restarting Devices exit} 14:25:28.770
dvi: Default installer: Exit
dvi: CoInstaller 1: Enter (Post Processing) 14:25:28.776
dvi: CoInstaller 1: Exit (Post Processing)
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 14:25:28.782
dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 14:25:28.783
dvi: CoInstaller 1: Enter 14:25:28.785
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 14:25:28.788
dvi: Class installer: Exit
dvi: Default installer: Enter 14:25:28.791
dvi: Default installer: Exit
dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0xe000020e)} 14:25:28.794
ndv: {Install Device - exit(0x00000000)} 14:25:28.817
ndv: {Core Device Install - exit(0x00000000)} 14:25:28.818
dvi: {DIF_DESTROYPRIVATEDATA} 14:25:28.819
dvi: CoInstaller 1: Enter 14:25:28.820
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 14:25:28.821
dvi: Class installer: Exit
dvi: Default installer: Enter 14:25:28.823
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 14:25:28.825
<<< Section end 2016/05/18 14:25:28.828
<<< [Exit status: SUCCESS]

[iam_troy]

It's still selecting the UPD since it's newer.  

If it is still just printing in black only,  can you verify that the color toner cartridges are not low on toner? You can check this by using the control panel and going to the Reports Menu -> Supplies Status

You can also check that color is not turned off in the driver by right-clicking on the printer in Device and Printers in the control panel.

Select Printing Preferences and make sure that the Color option shows "Color".

Also check the Color tab and make sure Print in Grayscale is not selected.

If all of those are correct, can you download the newest UPD and install it?

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4157320&swItemId=ds_99374_15&swEnvOid=419...