Laserjet M1005 MFP jams after printing one page

[Nicolas3]

Hello,

the printer here at the office is jamming every time a document longer than 1 page is printed. It prints the first page, but the second page is invariably blank, and jams.

I've tried turning on "auto un-jam", and it did nothing. I've tried disabling "less paper curl", just in case, and it still did nothing.

Our printer is a Laserjet M1005 MFP. Is there anything we can do to make it operate normally?

[The_Fossette]

Hi @Nicolas3

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that the paper is getting jammed after the first page is printed.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2qk4FOQ

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[Nicolas3]

Dear The_Fossette,

those solutions will work to unjam the printer after a jam, but after that, every time I try to print a two-page document, the same thing happens again, stopping the printing process.

Is there anything else I can try?

Thank you kindly,

Nicolas3

[The_Fossette]

Hi @Nicolas3

Please help me with the paper type and size you are using. Also, include the software from which you are printing.

Meanwhile, I recommend you to try making few copies and check.

Let me know how it goes.

[Nicolas3 · Accepted solution]

Dear The_Fossette,

It turned out that there was something stuck inside.

After opening up the printer again, we found a strip of plastic and a flat rubber wire caught between the rollers. Removing those led to the printer working normally again when reassembled.

They must've been carried inside between two pages. Thank you kindly for your assistance, and I apologize for the trouble.

Faithfully yours,

Nicolas3

[Rainbow23]

@Nicolas3,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.